Terms and Conditions
Last updated: January 2026
Emergency and safety notice
This service is intended only for non-emergency health concerns that may be addressed through telehealth.
If you believe you are experiencing a medical emergency, call 911 immediately or go to the nearest emergency room.
Telehealth is not a substitute for in-person care in all situations.
Arbitration and class action waiver notice
These Terms include a dispute resolution and arbitration section that affects your rights.
In most cases, disputes must be resolved by individual arbitration and not as a class action.
Please review the Dispute resolution and arbitration section carefully.
These Terms
These Terms and Conditions (Terms) govern your access to and use of this website and any pages where these Terms are posted (Website), plus any related online tools, portals, forms, messaging, scheduling, and payment features made available through the Website (Platform).
The Platform and certain administrative support functions may be provided using technology and operational support services from a third-party telehealth operations provider. If you access the Platform through a co-branded experience, embedded page, or link from another site, these Terms still apply.
By clicking “I Agree,” “Continue,” “Proceed,” “Register,” “Sign Up,” or a similar button, or by otherwise accessing or using the Website or Platform, you agree to these Terms and any policies referenced in these Terms.
If you do not agree, do not use the Website or Platform.
Definitions
For clarity, the following terms have specific meanings in these Terms.
- Company, we, us, or our means The Refined Wellness and Medspa LLC.
- You or your means the individual accessing or using the Website or Platform.
- Clinician means an independent, licensed healthcare professional and or clinician group who may provide clinical services to you.
- Third Parties means entities other than us, including Clinicians, pharmacies, laboratories, shipping carriers, payment processors, and technology providers.
- Content means text, graphics, images, audio, video, documents, downloads, trademarks, logos, designs, software, and other materials made available through the Website or Platform.
- User Content means information, text, images, videos, messages, documents, and other materials you submit through the Website or Platform.
Website content and informational use
The Website may include general information about services, telehealth concepts, wellness topics, conditions, or products. This information is provided for general informational purposes only.
We do not provide medical advice through the Website. Do not rely on Website content as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare professional with questions you may have regarding a medical condition.
If you think you may have a medical emergency, call 911 or go to the nearest emergency facility.
What we do and what we do not do
We provide technology and administrative services that help users access telehealth-enabled care and coordinate related non-clinical functions. This can include account creation, intake collection, scheduling support, customer support, payment processing, and communications tools.
We are not a medical group and we do not practice medicine. We do not provide diagnoses, treatment, or prescriptions.
Clinical services, if offered through the Platform, are provided by independent Clinicians. Clinicians are solely responsible for clinical decision-making, including whether telehealth is appropriate, what care to provide, and whether to prescribe medication.
Platform support and support contacts
The Platform may be powered, supported, and administered in whole or in part using technology and operational support services from Healthaide LLC, including for technical support, intake collection, scheduling support, communications tools, and payment processing.
The Refined Wellness and Medspa LLC provides general and non-clinical support for users, including help with account access, basic navigation, general questions about programs or services, and customer service issues that are not medical in nature.
Healthaide LLC provides medical support exclusively. Medical support means facilitating access to clinical services and helping route clinical questions through the Platform to independent licensed clinicians.
Healthaide LLC is not the patient’s treating clinician. Clinical services are provided by independent licensed clinicians and or clinician groups (Clinicians), who are solely responsible for clinical decision-making.
If you have a medical question, you should direct it to your Clinician through the Platform. If you are unsure how to contact your Clinician, contact support@healthaide.io for assistance routing your request.
Separate telehealth consent
To receive telehealth services, you may be required to review and accept a separate telehealth consent. That consent is incorporated into these Terms by reference.
Changes to the Website, Platform, and these Terms
We may update the Website, Platform, Content, and features from time to time, and we may suspend or discontinue any part of the Website or Platform at any time.
We may update these Terms from time to time. Changes are effective when posted on the Website or Platform. Your continued use after changes are posted means you accept the revised Terms.
Availability, eligibility, and verification
Services are not available in all states or jurisdictions. Availability can change due to clinical, operational, or legal requirements.
We may request proof of identity and location, and we may decline service if we cannot reasonably verify eligibility.
Account registration and security
Certain features require an account. You agree to provide accurate and complete information and to keep your login credentials confidential.
You are responsible for all activity under your account.
You must notify us promptly if you suspect unauthorized access.
Electronic communications and e-sign consent
By using the Website or Platform, you consent to receive communications electronically, including by email, phone, SMS or text messages, in-app notifications, or secure messaging.
Message and data rates may apply. You can opt out by replying STOP where applicable.
Electronic signatures have the same legal effect as handwritten signatures.
Not for emergencies
The Platform is not designed for emergencies and is not monitored for emergency messages.
If you have severe symptoms or believe you may be experiencing an emergency, call 911 immediately.
Prescriptions, pharmacies, and fulfillment
If a Clinician determines a prescription is appropriate, it may be sent to a participating pharmacy or a pharmacy you choose.
Pharmacies are independent Third Parties responsible for dispensing, fulfillment, and services.
Prescription products are generally non-returnable.
Fees, billing, and payment authorization
You agree to pay all fees displayed at checkout or communicated in writing.
You authorize us and our payment processors to charge your payment method, including recurring charges if applicable.
Refunds, returns, and payment disputes
All sales are final unless we determine otherwise, except where prohibited by law.
We do not offer refunds for unused services, change of mind, or unmet expectations.
Non-refundable items generally include:
- clinical services already rendered
- administrative and processing fees
- prescription products once processed
- shipped or opened products
Privacy, health information, and security
Our Privacy Policy is available at:
https://refinedwellnessandmedspa.com/
Clinicians and third parties may provide their own privacy notices.
Intellectual property and trademarks
All Website and Platform content is owned by us or our licensors and protected by law.
You are granted a limited, non-transferable license for personal use only.
Disclaimers
The Website and Platform are provided “as is” without warranties of any kind.
We do not guarantee uninterrupted service, specific outcomes, or availability.
Limitation of liability
To the fullest extent permitted by law, our liability is limited to the amount you paid for the Services giving rise to the claim.
Indemnification
You agree to indemnify and hold us harmless from claims arising from your use of the Platform or violation of these Terms.
Governing law
These Terms are governed by the laws of the State of Texas.
Dispute resolution and arbitration
Disputes must generally be resolved through individual arbitration, not class actions.
Arbitration will take place in Texas unless otherwise determined.
You may opt out within 30 days by emailing:
info@refinedwellnessandmedspa.com
Notices
We may notify you via Website, email, or platform notifications.
You may contact us at:
info@refinedwellnessandmedspa.com
Entire agreement
These Terms constitute the full agreement between you and us regarding the Website and Platform.
Contact
For medical support, use your patient portal.
For general support, contact:
The Refined Wellness and Medspa LLC
Email: info@refinedwellnessandmedspa.com